To offer maximum value to our customers we are proud to offer Free Shipping* on your orders. Please expect your goods to arrive within 14 days from date of purchase. During off peak seasons customers have received their orders below this period, please contact us and we can inform you better based on our current order volumes.
*Free shipping is applicable to Australian, New Zealand, Singapore & U.S.A customers only. Shipping to all other countries will incur an additional fee of AUD $20. To easily view our prices in your currency you can check here
110% Money back Guarantee
You may return items, in accordance with our return policy terms for a full refund. We will also refund an EXTRA 10% of the item price if the return is a result of our error e.g. you received an incorrect item.
$25 off when you buy 2 or more dresses
Buy 2 or more dresses or simply spend over $330 in a single order and you will receive $25 off!
Customer Service Policy
Fashion Code is committed to providing positive customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Average delivery timeframes are between 8-14 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
- We no longer offer merchandise exchanges if you have chosen the wrong size, colour or simply changed your mind – so please be mindful to choose carefully
- Merchandise must be returned within 5 working days. By first sending an email notification to email@example.com subject: "Return Order --number-- ", i.e "Return Order 1234". Following which instructions including return shipping address will be given.
- Once we have received the returned merchandise, we will send you the exchanged merchandise.
- All returns are subject to inspection.
- It is recommended that you use tracking codes for return deliveries.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- It is standard practice to submit photos of goods to verify any claims.
- Footwear, leather goods and all other items must include the original shoe box/packaging in its original condition, without postal labels. Damages to or omission of this box/packaging may result in ineligibility for refund.
- Shipping and handling charges are not refundable. Any shipping and handling fee for the return of purchased item are at your expense. This is typically 15% of the purchase price.
- Sale or discounted items may not be returned.
- Swimwear, ear rings and other intimate items may not be returned due to hygienic reasons.
- Processing time: If your package and email notification arrives within the 5-day period specified above, your refund will be processed within the next 5 business days.
- Parcels which need to be re-routed back due to multiple unsucessful delivery attempts will incur an additional $20 fee to have sent again.
- Our return Policy is further governed by Fashion Codes terms.